Wing Yi Lai (Wisky)


The Langham
Gold Coast


Wisky moved to Australia in 2015 and has built an exciting career focused on delivering the highest standard of guest services and creating unique experiences. Wisky studied a Bachelor of Hotel and Tourism Management and, alongside her studies, gained experience in the industry as an Assistant Concierge Officer.

On graduation in 2018, Wing Yi was a Concierge at The Star Gold Coast and, within three months, was promoted to Concierge Supervisor. This role entailed managing a team of 50 staff across two 5-star hotels – The Darling Gold Coast and The Star Grand – with responsibility for staff training and recruitment, creating relationships with business partners and delivering excellent guest services through exceeding their expectations.

Wisky is now the Assistant Chief Concierge at the new Langham, Gold Coast which includes a 5-star luxury hotel and the Jewel Residences. In this role, Wisky supports the Chief Concierge in ensuring a seamless, luxury and genuine service delivery and arrival/departure experience for all guests.

Wisky’s concierge skills and experience led to her being a finalist in Hotel Management Magazine’s Awards in 2021 and as a nominee for guest service excellence at The Star Gold Coast. In 2021, Wisky was accepted into Les Clefs d’Or Australia, the highest honour in the profession awarded by an exclusive global hotel concierge association. The distinctive gold crossed keys worn by Les Clefs d’Or recipients are recognised by travellers around the world who know that recipients are at the top of their profession and strive to provide the utmost service to guests.

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