Jimmy’s love of tourism began in high school when he undertook a Certificate II and III in hospitality and secured a traineeship with Mantra Hotels where he helped in the front office, guest services, concierge and rooms. His skill was recognised with numerous awards including the Outstanding Achievement Award in Hospitality, the Food and Beverage Runner-Up in the Queensland Tourism Industry Council’s Salute to Excellence Awards, and the Queensland Training Awards Trainee of the Year (Metropolitan Region).
Jimmy loves engaging with people and making them feel special and their day more enjoyable. This led him to pursue a career as a concierge.
After two years with the Mantra Group, Jimmy joined the pre-opening team at The Emporium Hotel. At just 18 years old, he found himself managing a small team, interacting with international VIPs and providing advice on attractions and experiences to enhance guest stays in Brisbane. Jimmy has now progressed to a head concierge role at The Emporium Hotel where he manages a small team providing a high level of service excellence to guests, including giving them recommendations on local and state tourism attractions to ensure they have a memorable stay.
