The Emporium Hotel
Jimmy’s love of tourism began in high school when he undertook a Certificate II and III in hospitality and secured a traineeship with Mantra Hotels where he gained experience in front office, guest services, concierge and rooms. His capabilities were then recognised with numerous awards including the Outstanding Achievement Award in Hospitality and the Food and Beverage Runner-Up in the Queensland Tourism Industry Council’s Salute to Excellence Awards and winner of the Queensland Training Awards Trainee of the Year (Metropolitan Region).
A love of engaging with people and making someone feel special and their day more enjoyable led Jimmy to decide to pursue a career as a concierge.
After two years with the Mantra Group, Jimmy joined the pre-opening team at The Emporium Hotel. At just 18 years old, he found himself managing a small team, interacting with international VIPs and providing advice on attractions and experiences to enhance guest stays in Brisbane. Jimmy has now progressed to a Head Concierge role at The Emporium Hotel where he manages a small team providing a high level of service excellence to guests as well as giving them recommendations on local and state tourism attractions to ensure they have a memorable stay.